Advisory · Operational Excellence · Digital Transformation

We linkstrategy to execution.

Driving operational excellence through precision and governance. We support financial and public institutions in optimizing their processes and securing their digital transformation. Our approach combines advisory with continuous coaching to ensure your strategy delivers lasting impact.

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BNP Paribas
BNP Paribas Fortis
AG Insurance
RESA
Aquafin
D'Ieteren
Volkswagen D'Ieteren Finance
Euroclear
Service public de Wallonie (SPW)
Vlaamse overheid
Crelan
Credendo
AFSCA - FAVV
MedExel
Institut pour l'égalité des femmes et des hommes

— and more —

Client cases

Discover how our methodology delivered measurable impact for leading institutions.

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Discover our

Expertise.

Hyphenate provides advisory services through the application of Operational Excellence and Digital Transformation methods — with a technology-agnostic approach and a process-oriented mindset.

EXP—01

Operational Excellence

Optimize your performance through a process-first mindset. We align your operations with industry standards, focusing on efficiency, robust governance and continuous improvement.

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EXP—02

Digital Transformation

Bridging the gap between business needs and technology. We guide your digital evolution, ensuring every tool implemented serves your strategic objectives and empowers your teams.

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EXP—03

Governance & Advisory

Senior advisory from experienced directors. We design governance strategies tailored to your organisation and the regulatory environments shaping your industry.

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At Hyphenate, we bridge the gap between our clients' ambitions and our consultants' objectives — leveraging the latest industry standards to improve efficiency and adapt to new technologies, frameworks and regulations.

Advisory with continuous coaching

We don't just recommend — we stay, coach and implement alongside your teams.

Experienced profiles only

High quality standards, supported by internal processes, standardised methodologies and tools.

Finance, public & utilities focus

Deep sector knowledge of financial institutions, public institutions and utilities.

Careers

As a fast-growing company, we are seeking exceptional individuals to join our collaborative ecosystem.

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Our expertise

Two disciplines.
One continuous line.

From operational excellence to digital transformation — we connect strategy to operational reality, with governance at every step.

Operational excellence

Operational excellence

Optimize your performance through a process-first mindset. We align your operations with industry standards, focusing on efficiency, robust governance, and continuous improvement.

Our methodology —
Digital transformation

Digital transformation

Bridging the gap between business needs and technology. We guide your digital evolution with a technology-agnostic approach, ensuring every tool implemented serves your strategic objectives and empowers your teams.

Our methodology —

What we offer

Quality over quantity.

We focus on delivering impact with the right experts — from diagnosis to implementation.

Quality over quantity

We focus on delivering impact with the right experts.

Tailored expertise

Carefully selected consultants aligned with your specific needs.

Senior advisory

Experienced directors bring deep industry expertise.

Continuous improvement

We monitor and adapt to ensure long-term performance.

End-to-end delivery

From diagnosis to implementation, we support every step.

Our methodology

Operational excellence,
step by connected step.

Our own methodology — built on industry best practices — links each phase to the next so nothing is lost between recommendation and result.

STEP—1

Inventory & prioritization

Audit your existing landscape to identify critical processes. We leverage our proprietary prioritization engine to target high-impact areas and ensure immediate strategic alignment.

STEP—2

Discover the process

Deep-dive analysis of your current operations. Using SIPOC and RACI mapping, we capture the "As-Is" reality to identify bottlenecks and define clear paths for improvement.

STEP—3

Identify & implement improvements

Build the "To-Be" model and execute quick wins. We optimize resource allocation and implement tailored solutions that bridge the gap between strategy and operational reality.

STEP—4

Control & sustainability

Secure long-term success through governance and change management. We provide performance dashboards and knowledge transfer to ensure your teams' full autonomy.

Our methodology

Digital transformation,
step by connected step.

We can support you through every phase of the approach, or only the ones you need, from your first ambition to a solution at scale.

STEP—0

Assess digital maturity & ambition

Understand where your organisation stands today and where it wants to go. We identify the opportunities with the highest value and rank them by impact, complexity and cost to build a clear, realistic roadmap.

STEP—1

Diagnose the digital & data landscape

Map your current applications, data and processes to reveal gaps, risks and quick wins. The depth of the analysis is tailored to your needs, so we focus only on what drives your decisions.

STEP—2

Design & build the target solution

Design the future solution around your priority use cases and bring it to life. Our technology-agnostic approach puts your business goals first, ensuring every tool delivers real, measurable value.

STEP—3

Deploy, adopt & scale

Roll out the solution and guide your teams through the change. We track results, scale what works across the organisation and secure lasting, measurable impact.

Our certifications

Proven methods, shared knowledge.

By combining proven methods, valuable knowledge sharing, and a focus on continuous improvement, we contribute to your operational effectiveness and overall success.

COBIT 5
TOGAF 9.2
ITIL
ISO 27001
ISTQB
PRINCE2
Certified ScrumMaster (CSM)
Lean Six Sigma Black Belt
ISC2 Certified in Cybersecurity (CC)
ADKAR

Careers

We are always looking for talents.

"Tackle missions that matter and get direct exposure to influential leaders, all while being coached by partners to sharpen your expertise faster than anywhere else."

Opportunities
Working at Hyphenate
Team collaboration

Immediate impact

Your growth, by design.

Three reasons consultants grow faster at Hyphenate than anywhere else.

01—

Human-sized company

Join a firm where your voice actually matters. We prioritize close-knit collaboration, ensuring every consultant is heard, valued, and empowered to contribute to our collective growth.

02—

High exposure to leaders

You work directly with industry leaders. This high-level exposure accelerates your learning curve, giving you the chance to contribute to strategic decisions from day one.

03—

Coaching quality

We don't just assign projects; we build careers. Benefit from dedicated mentorship and continuous follow-up from our senior directors to reach your full potential.

Be yourself

Come for the complex problems, stay for the people.

At HYPHENATE, authenticity isn't a buzzword — it's how we work. Join a diverse crew that knows how to deliver results while keeping the atmosphere light and the coffee strong.

Our values

Client cases

Measurable impact, across industries.

Financial Services

Governance review to curb fraud and operational disruption

Perform an end-to-end governance review to define and implement controls for mitigating operational risks of fraud and disruption of production activities

What we did

  • Documentation of (macro-)processes and controls
  • Gaps and root cause analysis
  • Solutions design
  • Action Plans definition and implementation
  • Definition of technology requirements (privileged access management system)

Impact

  • Clarification of roles and responsibilities
  • Implementation of Key Performance Indicators (KPIs)
  • Implementation of new processes and controls
  • Enhancement of processes through waste elimination and automation
Utilities

Supply chain governance for the energy transition

Lead a comprehensive review of the client’s end-to-end supply chain operations to reinforce governance and risk management in the context of Belgium’s energy transition. Assess procurement and maintenance processes (SAP MM & PM), identify operational vulnerabilities, and ensure alignment with regulatory and compliance requirements. Coordinate stakeholders across supply chain and technical teams to deliver actionable improvements that enhance efficiency, resilience, and overall operational performance.

What we did

  • Conducted a governance review and process mapping in BPMN 2.0.
  • Performed gap analysis, designed the “To-Be” model, and defined an action plan to close identified gaps.
  • Led the implementation phase, ensuring alignment through project management and stakeholder coordination.
  • Conducted data analysis for consumption forecasting and KPI definition.
  • Specified SAP MM/PM requirements, oversaw testing, and managed change activities.

Impact

  • Enhanced governance and visibility across supply chain operations.
  • Improved process standardization and alignment with regulatory requirements.
  • Enabled more accurate consumption forecasting and data-driven decision-making.
  • Delivered a fully validated SAP MM/PM configuration aligned with business needs.
  • Strengthened internal control framework and risk mitigation practices.
Retail

Stock discrepancies cut from 5% to under 1%

Implement controls in production inventories

What we did

  • Definition and implementation of weekly controls for reducing stock discrepancies and losses (trough “sheet to floor” and “floor to sheet” controls)

Impact

5%<1%

  • Stock discrepancies have been reduced from 5% to < 1% over 1 year
Financial Services

A new B2B payment product, from market study to pilot

Lead the end-to-end development of an innovative SEPA Credit Transfer–based B2B payment product, from market analysis and product definition to risk assessment and delivery. Coordinate Paris and Brussels technical teams, manage IT requirements, and engage key stakeholders to bring new payment capabilities to corporate clients.

What we did

  • Conducting market analysis and discovery phases to validate product-market fit.
  • Developing comprehensive product requirement documents defining product vision and specifications.
  • Defining business processes and conducted risk and data assessments for the payment product.

Impact

  • Defined complete product vision and specifications for innovative B2B payment solution.
  • Established aligned product roadmap with clear requirements for development teams
  • Managed budget and committee approvals across risk, business validation, and executive stakeholders.
  • Initiated Proof of Concept and pilot deployments with B2B clients to validate market demand.
Manufacturing

Order-to-cash and stock management, digitalised

Perform an end-to-end review of operational processes (order to cash and stock management)

What we did

  • Documentation of accounting, production, and stock management processes
  • Gaps and root cause analysis
  • Solutions design and action Plans definition
  • Definition of technology requirements (CRM system)
  • Change management plan definition and execution through trainings and workshops

Impact

  • Clarification of roles and responsibilities
  • Implementation of Key Performance Indicators (KPIs)
  • Digitalisation of processes, implying a better reporting/monitoring and decision making
Utilities

Faster invoice cycles on SAP S/4HANA VIM

Assist the procurement and finance teams in managing daily operations within SAP S/4 HANA VIM and provide first-line troubleshooting for blocked invoices and incorrect postings.

What we did

  • Reviewing and correcting invoice data before having them booked by the finance department.
  • Supporting users in handling blocked invoices and providing additional information on how to use SAP VIM.
  • Improving collaboration between procurement, accounting and its teams.

Impact

  • Faster invoice validation and payment cycles.
  • Reduced backlog of blocked invoices.
  • Higher adoption of SAP VIM across the organisation.
Automotive

Launching a Customer Engagement function

Define the scope of Customer Engagement new function and implemented first actions

What we did

  • Creation of NPS survey to all clients including results analysis and presentation.
  • Defined and implemented action plan to increase customer satisfaction.
  • Improved existing processes to increase customer satisfaction.
  • Rebuilt end of contract flow (B2B and B2C) to increase renewal rate.

Impact

  • Client can now measure client satisfaction based on international standards (NPS).
  • Increase of customer satisfaction as a result of action plan.
  • Increase in renewal rate.
  • Increase the number of touchpoints with clients.
  • Improve clarity of information provided to clients and decrease number of open cases.
Public Sector

Modernising a public digital ecosystem

Drive the modernization of the digital ecosystem by contributing to the design and implementation of new IT services, including a renewed public website and enhanced internal reporting tools. Oversee the alignment of technical requirements with public procurement regulations, coordinate with internal stakeholders, and support the delivery of solutions that improve transparency, accessibility, and operational performance.

What we did

  • Specified functional (user stories), technical, legal, budget, and procurement requirements.
  • Documented technical specifications for public tenders related to IT services.
  • Assessed and evaluated suppliers, facilitated workshops, and managed stakeholders (including third parties).
  • Monitored supplier performance and ensured delivery quality.
  • Oversaw testing (strategy, scenarios, execution, reporting) and managed change activities, including user training and documentation.

Impact

  • Delivered clear and compliant tender documentation aligned with public sector standards.
  • Improved supplier selection and monitoring processes.
  • Strengthened governance and stakeholder collaboration.
  • Ensured successful implementation and adoption of new IT tools supporting operational and communication needs.

Your project

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Careers

Open Opportunities

Find your next challenge. Click on a position to learn more and apply.

Brussels  —  Full-Time

Business Analyst

Business Analyst At Hyphenate , we support our clients in their strategic, digital and operational transformation initiatives. As part of our growth, we are looking for a Business Analyst with 2...

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Brussels  —  Intern

Intern

Entry Level Join Hyphenate as an intern and gain hands-on experience in management consulting. You will work alongside senior consultants on real client projects in the financial and public...

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Brussels  —  Full-Time

Project Manager

Project Manager At Hyphenate , we support our clients in their strategic, digital and operational transformation initiatives. As part of our growth, we are looking for an experienced Project...

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About us

A Belgian firm built on connection.

Operational excellence and business transformation — for financial institutions, public institutions and utilities.

Hyphenate

is a Belgian management consulting firm specialized in operational excellence and business transformation, with a strong focus on financial institutions, public institutions and utilities. We built our own set of methodologies based on industries' best practices and standards — with a technology-agnostic and process mindset.

At Hyphenate, we bridge the gap between our clients' ambitions and our consultants' objectives.

By leveraging the latest industry standards, we help organizations improve efficiency and adapt to state-of-the-art technologies, frameworks, and regulatory environments.

Driven by experienced directors and a strong focus on continuous improvement, we deliver value at every stage — from diagnosis to execution and beyond.

Our values

What drives us.

DEVELOPMENT

Growth, all the way through.

Our clients’ success is what grows Hyphenate. And behind every successful mission, there’s a consultant who keeps getting better. So we coach our people closely, trust them early and put them in the room where decisions are made.

KNOWLEDGE

What we know is what we bring.

Knowledge is the core of our job. We build it on every project, we challenge it, we keep it up to date. And we don’t keep it to ourselves. Our consultants learn it through coaching and mentoring. Our clients’ teams learn it by working alongside us, so they can own the results.

RESULTS

Impact you can measure.

Good advice is worth nothing if nothing changes. We judge our work by what it delivers on the ground: faster processes, fewer errors, clearer governance, numbers that move. That’s the standard we hold ourselves to, on every mission.

Management Team

Dedicated professionals.

Zakari Zegaï

Zakari Zegaï

Founder & Managing Director

Business Engineer (Solvay Brussels School) with 15+ years in management consulting, including managerial roles within major international firms and Big Four environments. As Founder & Managing Director, Zakari leads Hyphenate’s development and oversees its Operational Excellence and Digital Transformation practices. His expertise spans risk management, internal audit, process optimisation, digitalisation and AI integration. International assignments across Europe, the US and Africa shaped his pragmatic, results-driven approach to governance and performance.

Steve Cluyssen

Steve Cluyssen

Director

Solvay Brussels School graduate with 15+ years in finance, accounting and management consulting, including senior management roles within Big Four firms. As Director, Steve contributes to Hyphenate’s development, managing teams and overseeing complex projects. His expertise spans treasury, cash and liquidity management, financial control and process optimisation, as well as financial systems implementation. He brings a pragmatic, results-oriented approach to modernising both public and private sector organisations.

Diego Arenas

Diego Arenas

Manager

Business Economics graduate (Solvay Brussels School) with experience in management consulting. As Manager at Hyphenate, Diego takes an active part in recruitment, coaches new consultants and contributes to business development. He has built operational excellence expertise through project management and business analysis roles in energy and automotive sectors, and digital transformation experience through SAP and Odoo implementations. Known for his structured, pragmatic approach, he bridges business and IT teams.

Yannick Adjakidje

Yannick Adjakidje

Manager

Business Engineer (Solvay Brussels School) with experience as risk analyst, business analyst and IT project manager. As Manager at Hyphenate, Yannick takes an active part in recruitment, consultant coaching, business development and digital transformation. As IT project manager in the automotive sector, he developed a systematic, data-driven approach to process optimisation and digitalisation across CRM, mainframe and custom-built systems, complemented by analytical thinking from his risk background.

Contact us

Let's connect.

Contact us for any question about our company or our services. We usually answer within 1–2 business days.

Opens your own mail app (Outlook, Mail…) with the message ready to send. We usually answer within 1 to 2 business days.

Office

Avenue Louise 65, 2nd floor, 1050 Brussels, Belgium

Visit us

Easy to reach, however you travel.

By train & tram

From Brussels-Central or Brussels-Midi, take tram 8 or 93 towards Louise. Our office on Avenue Louise is a short walk from the Louise/Louiza stop.

By car

From the Ring (R0), take the Bois de la Cambre exit and follow Avenue Louise towards the city centre. Several public car parks are available along the avenue.

By bike

Cycle paths run along Avenue Louise in both directions, and Villo! stations are available nearby. Bike racks are at your disposal in front of the building.